Our creations are hung using
screws or nails (depending on the size and weight of the piece).
At the back of the creation,
there are 'spacers' or 'teeth' on which the piece is hung. In addition, there
are small screws designed to distance the piece from the wall and provide it
with a three-dimensional appearance (excluding small birds and small creations)
We provide a one-year warranty
against fading or discoloration (under indoor conditions only).
Our website is secured to PCI
standards, the most stringent standard for online shopping.
We do not store your credit
card details, and we do not use any of the shipping information you provide to
us for any other purpose.
We commit to a delivery time
frame of 5-14 business days. However, there may be delays due to the impact of
COVID-19.
You can contact us through a
WhatsApp message Or send an email to our
email address: info@dklor.com
We are here to assist you
with any questions or requests you may have.
All you need to do is log in to
the website and select the items you love, adding them to your shopping cart.
From there, you can complete your purchase at any time, review your shopping
cart, make changes to your selected items, or proceed to the payment page.
Simply enter your shipping
address and payment details, and you're all set! Your perfect package is
already in the shipping process. An email confirmation with your order details
will be sent to the email address you provided during the ordering process. If
you don't receive it, please check your spam folder. If an hour passes and you
haven't received an order confirmation, you can contact our customer service,
and our representatives will be happy to verify your email address and resend
it!
At this time, we do not offer
phone orders, and all our orders are placed through our website. We are
available for direct chat via WhatsApp, Facebook, Instagram, and email at info@dklor.com.
Once your order is
successfully placed, you will see a message that reads: "Your order has
been successfully received."
Furthermore, after placing
the order, you will receive an email at the email address provided during the
order process, confirming your order and providing an order number.
No problem, please contact
us, and we'll be happy to assist: You can reach us directly via Facebook and
Instagram chat or at our email address: info@dklor.com
*Please note that order
cancellations can be made within 24 hours of placing the order. After that, we
won't be able to assist you, as the package will have been transferred to the
shipping company for delivery.
No problem, please contact
us, and we'll be happy to assist: You can reach us via WhatsApp, Facebook,
Instagram, or at our email address: info@dklor.com
